Frequently Asked Questions

What types of media can you digitize?

We can digitize a wide range of analog media, including video cassettes (VHS, Betamax), audio cassettes, vinyl records, photographs, slides, and film reels.

How long does the digitization process take?

The turnaround time depends on the volume of media you're looking to digitize. On average, small orders can take 1-2 weeks, while larger collections may take up to 4-6 weeks.

Is my original media safe during the digitization process?

Absolutely. We treat all media with the utmost care and have strict protocols in place to ensure the safety and security of your originals during the entire process.

Can you improve the quality of my old videos and photos?

Yes, we offer restoration and enhancement services that can improve the quality of aged or damaged media, including color correction, scratch removal, and audio enhancement.

How will I receive my digitized files?

You can choose to receive your files on a USB drive, via cloud storage, or on an external hard drive. We're flexible and aim to accommodate your preferences.

What should I do if I have a large number of items to digitize?

For large collections, we recommend contacting us directly to discuss your project. We can provide a custom quote and timeline, and may offer volume discounts.

Do you offer any privacy guarantees for my content?

Yes, your privacy is our top priority. All digitization is done in-house by our trained professionals, and we never share your content without explicit consent.

What if I'm not satisfied with the digitization quality?

We strive for 100% customer satisfaction. If you're not happy with the quality of our work, please contact us within 30 days of receiving your digital files. We'll work with you to address any issues or offer a redo of the service if necessary.